Pre-orders

• How do pre-orders work with other items in my cart?

  To keep our production and shipping runs smooth, pre-order items must be checked out completely on their own. If you try to add an in-stock item to your cart alongside a pre-order piece, you’ll see an error message. To proceed, just make sure your cart contains only the pre-order item! If you hav...

• Can I order multiple pre-order items at once?

  Yes, absolutely! You can order more than one of the same pre-order style in a single transaction as long as they have the same shipping date. You won’t be able to mix in other in-stock pieces in the same checkout as pre-order items. Pre-order items with different shipping dates must also be order...

• Can my pre-order shipment be combined with another order I made?

  No, pre-order shipments cannot be combined with any other current, past, or future orders. You’ll receive a separate shipping notification as soon as your pre-order piece is on its way to you!

• How does shipping work for pre-orders?

  Here’s everything you need to know about how shipping and delivery work for pre-order pieces: Shipment timing: Pre-order pieces ship within the estimated timeframe listed directly on the product page and at checkout. Combined shipping: Because pre-orders are processed separately, we’re unable to...

• Can I apply a discount code to my pre-order?

  Discount codes cannot be applied to pre-order items unless explicitly noted for a specific promotion.

• Why am I getting a pre-order error message when I try to check out?

  If you’re seeing an error pop up preventing you from adding an item to your cart, double-check your cart! The error occurs when you attempt to add an in-stock item to your cart alongside a pre-order item. To order a pre-order item, it must be the only item in your cart. You may order more than o...