Frequently Asked Questions

• How do I know my size? / I need help with finding my size, what do I do?
• Do you offer Petite styles?
• Do you offer Curve + Plus Size styles?
• Do you offer Tall styles?
• I can't see the swinging hanger on your website anymore. What should I do?
• What is the inseam of [this style]? What is the rise? How wide is the waistband?

• Will my order be affected by the US tariff?
• How long does it take to get my order?
• Do you ship internationally / to the U.S.?
• How much does shipping cost and how long will it take?
• I placed two separate orders. Can they be combined to save on shipping?
• It says my order was delivered but I never got it! What do I do?
• What carriers do you use?

• What are your store hours and where are you located?
• Can I drop by your store?
• Do I book an appointment to shop in-person?
• Do you have a storefront where I could try on a few styles before I buy?
• What's it like to shop at your in-person shopping studio?
• Is Miik available in stores?

• What's your return policy?
• I want to return an item, how do I go about it?
• How long does it take to process the returns?
• Can I exchange something for a different style?
• I wanted to return/exchange something and I live in the GTA, can I drop it off at the Miik office?
• Why don’t you cover the cost of return shipping / why don’t you offer free returns?

• How should I wash and dry my Miik clothing? Is everything machine washable?
• Can I put my Miik clothing in the dryer, or is air drying necessary?
• How should I care for my Miik blazer? Are they machine washable?
• How do I get wrinkles out of my Miik clothing?
• My Miik clothing has an unpleasant smell. What should I do?
• How should I care for my Lucia collared shirt?
• How should I care for my Susan button-up dress shirt?

See all Answers in Fabric + Care Details →

• Where is Miik made?
• Where is your office located?
• Where is your factory located?
• A colour/style I want is out of stock. How can I be notified if the style is restocked?
• How can I purchase an E-Gift Card?
• Why are there limited sizes and colours available in the styles I want?
• Why is your clothing more expensive than other stores I shop from online?

See all Answers in General Inquiries →

• What is Sezzle? How do I shop now and pay later?
• I have a question about my Sezzle account / Sezzle payments
• I paid with Sezzle and I want to exchange/return or need an adjustment made to my order. What do I do?
• I missed a Sezzle payment / need to review my Sezzle payments. What do I do?

• What are Seconds?
• Why am I seeing an error / 404 page when I try to view an item / try to check out?
• Is everything in the Seconds Sale FINAL SALE?
• If I place multiple orders during the Seconds Sale, will they be combined?
• How much does shipping cost and how long will it take to get my Seconds Sale order?
• Is what's in my cart reserved for me during the Seconds Sale?
• Why aren't more sizes and styles available for the Seconds Sale?

See all Answers in Seconds Sale →